Prosper Help Center

Frequently Asked Questions

• General

  • What is Prosper's response to COVID-19?
  • How do I sign in without a password?
  • How can I reset my password/unlock my account?
  • Who can borrow money through Prosper?
  • About Prosper

• Personal Loan

  • Can I extend my loan due to an emergency?
  • Can I change the day my payment is due?
  • Where can I find the terms of my loan?
  • When will I receive my funds?
  • What is the loan review process?

• Invest

  • How do I invest in loans through Prosper's online marketplace?
  • How and when do I receive my monthly payments?
  • How do I transfer funds into Prosper?
  • Frequently Asked Questions about Historical Returns
  • When will my tax documents be available?

• HOME EQUITY LINE OF CREDIT

  • How are HELOCs and HELoans different from each other?
  • How does a HELOC work?
  • What is a draw period and a repayment period?
  • How will the APR for my HELOC be determined?
  • How much will my monthly payments be for my HELOC?

• HOME EQUITY LOAN

  • How is my equity calculated?
  • How is a HELoan through Prosper different?
  • What can I use my HELoan for?
  • Is the rate for my HELoan through Prosper fixed or variable?
  • How much will my monthly payments be for my HELoan through Prosper?

• PROSPER^® Card

  • Will applying affect my credit score?
  • I have less-than-perfect credit. Should I still apply?
  • Does the Prosper^® card require a security deposit?
  • Can I add my Prosper^® Card to my digital wallet?
  • Where can I make payments for my Prosper^® Card?