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Managing Your Borrower Account
Your Profile
- How do I verify my email address?
- Where can I find my loan details?
- Where can I find the terms of my loan?
- How can I change the bank account linked to my Prosper account?
- Where can I find information on Prosper's credit reporting policy?
- How do I set up a secondary bank account?
- Where can I find information on my outstanding loan amount?
- What does bank ownership mean?
- Can I extend my loan due to an emergency?
- What is Prosper's response to COVID-19?
Your Application
- Where can I find the actual amount I'll receive in my bank account?
- Who is WebBank? What is their role in my loan application?
- How can I edit information like income or unemployment status after accepting the terms of the loan?
- Why was my application denied? What factors are considered when denying an application?
- How do I cancel my application?
- If I have an existing loan, how long should I wait before I reapply?
- What is the loan review process? How long does it take?
- What if my listing ends without being funded?
- When will I receive my funds?
- Can I edit my loan amount?
- Can I edit my loan terms without cancelling?
- How can I reapply for a loan if my application is cancelled?
- Where can I find the status of my application?
Change Your Password
- How can I reset my password/unlock my account?
- How do I sign in without a password?
- I tried resetting my password, but the system said my date of birth was wrong. What’s going on?
- I did not receive a password reset email, what do I need to do?
Uploading Documents
- How do I submit required documents?
- Why do I need to send in documents to get my loan? Won't this make the process take longer?
- How can I reach the verification department?
- What happens once I provide all the required documents for my loan application?
- I didn't have to send in documents for my last loan. Why do I need to send them in now?
- I uploaded a document, but it didn't go through. What's going on?
Account Security
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Prosper help - Personal loans, payment support and info
Monthly Payment
- Can I pay by check?
- Can I pay by phone?
- Can I pay my loan off early?
- How can I make my monthly payments?
- What if I know my payment will be denied by the bank?
- Interest Paid on Personal Loans
- I'm a co-borrower, how do I make a payment?
- I accidentally made a payment twice! What do I do?
- Can I pay extra on my monthly loan payment?
- How do I get a payoff quote for my loan?
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Change Due Date
- Can I change the day my payment is due?
- How many times can I change my due date?
- Is there a fee to change my due date?
- Can I change my due date even if I'm past due?
AutoPay
- What is AutoPay?
- Can I turn off AutoPay?
- Can I pay more than just my monthly minimum payment when using AutoPay?
- How do I switch bank accounts if I'm using AutoPay?
- What happens to AutoPay if I make a separate payment?
Costs/Fees
- What does it mean for a loan to be charged off?
- What if I'm late on a loan payment?
- What types of fees are charged on loans?
- Do I have to pay anything out of pocket to obtain a loan?
- Interest Paid on Personal Loans
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Prosper help - Co-applicant for existing customers
Getting Started
- Would applying for a joint loan increase my chances for approval?
- What happens if my Co-Borrower withdraws our application? Can I apply again by myself?
- Am I supposed to make the payments on the loan or is my co-borrower?
- I'm listed as a co-borrower, but I didn't accept this loan!
- How does credit reporting work for joint loans?
- Can I apply for a joint loan even if I already have an existing loan through Prosper?
Uploading Documents
- What can I do if my co-borrower hasn't provided their documents?
- How do I submit required documents?
- How can I reach the verification department?
- What happens once I provide all the required documents for my loan application?
- I uploaded my co-borrower's documents through my account. Is that okay?
- I uploaded a document, but it didn't go through. What's going on?
Account and Password
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