Prosper help - Prosper credit card FAQs

Past due Prosper® Card customers facing a period of financial difficulty may be able to enroll in a Short-Term Hardship program.

This program:

• Divides the current amount due into six payments, paid over a six-month period
• Temporarily reduces the interest rate on the account to a 9.99% fixed rate.

During enrollment, customers will not be able to make any purchases with their Prosper® Card.

After making consecutive on-time payments for at least three months, customers will find their account is no longer past due. Once the program ends, the account will be current, the minimum payment calculation and interest rate will return to normal, and customers can once again make purchases with their card.

For example, if your required payment of $300 is past due and you enroll in this program, you will only be required to pay $50 a month for six months. After three consecutive on-time payments of $50, your account becomes “Current” as you continue to make your short-term hardship payments. Once the six-month period ends, your account returns to normal.

If this program seems like it can help you, give us a call to see if you qualify.

If you see a PROSPER/COASTAL line on your credit report, it stands for Prosper Marketplace/Coastal Community Bank. This means that you have recently applied for The Prosper® Card, which is an unsecured credit card issued by Coastal Community Bank, Member FDIC, pursuant to license by Mastercard® International.

Cardholders can make payments in the following ways:

• Through your online account
• Through the My Prosper Card app
• By giving us a call
• By mail

Online Payments

To make a payment online, you'll first have to register for an online account at http://www.prospercards.com/. If you've already registered, you won't need to register again.

Once registered, you can log into your account and make a payment by selecting Payments. From there, you can pay your full balance or your minimum payment due, enroll in AutoPay, and more.

Payments made by 4:00pm CT will process the same day. Depending on your bank, payments may take a few days to post to your bank account.

App Payments

To make a payment using the My Prosper Card app, you will need to download the My Prosper Card app from the App store or Play store, and register for an online account. If you've already registered, you won't need to register again.

Once registered, you can log in to the app and make a payment by selecting Pay Balance. From there, you can pay your full balance or your minimum payment due, enroll in AutoPay, and more.

Payments made by 4:00pm CT will process the same day. Depending on your bank, payments may take a few days to post to your bank account.

Payments by Phone

You can pay over the phone by using our automated payment service 24 hours a day, 7 days a week, or by speaking with a member of the Prosper® Card customer service team between Monday through Friday, 8am–10pm EST.

To pay by phone, please give us a call at (800) 903-4697.

Payments made by 4:00pm CT will process the same day. Depending on your bank, payments may take a few days to post to your bank account.

Payments by Mail

Before mailing your payment, make sure to include your name and your Prosper® Card account number written on the check, cashier's check, or money order.

To pay by mail, make your payment out to Prosper Funding, LLC, and send it to the appropriate address below.

Standard Mail (Usually arrives in 7–10 days)
Prosper Card Services
P.O. Box 650078
Dallas, TX 75265-0078

Expedited Mail (Usually arrives in 1–2 days)
Prosper Card
Attention: Lockbox 650078
3000 Kellway Drive, Suite 120
Carrollton, TX 75006

We cannot accept the following payment methods:

• Debit card payments
• Pre-paid debit cards
• Credit cards
• Wire transfers
• Mobile payments (i.e. PayPal, Square, Venmo, CashApp, Zelle)
• Digital wallets (i.e. Apple Pay, Google Pay)
• Bitcoin
• Cash

Yes, but before mailing your payment, make sure to include your name and the last 4 digits of your Prosper® Card account number written your check, cashier's check, or money order.

To pay by mail, make your payment out to Prosper Funding, LLC, and send it to the appropriate address below.

Standard Mail (Usually arrives in 7–10 days)
Prosper Card Services
P.O. Box 650078
Dallas, TX 75265-0078

Expedited Mail (Usually arrives in 1–2 days)
Prosper Card
Attention: Lockbox 650078
3000 Kellway Drive, Suite 120
Carrollton, TX 75006

Please know we can refuse to accept certain payments at our discretion.

The Prosper® Card carries an annual fee of $39. By setting up AutoPay before your first statement, you'll have this fee waived for your first year.

We don't charge many of the traditional fees associated with credit cards: there's no fee to use your card for a Cash Advance, and no fee if your payment bounces due to lack of funds. Also, there's no fee if you go over your credit limit.

As outlined in the terms and conditions when you apply, there is a late payment fee of up to $40.

See Terms & Conditions here for additional information about rates, fees, and other terms.

The annual fee for this card is $39, which will be waived for your first year if you sign up for AutoPay before we issue your first statement. See Terms & Conditions here for additional information about rates, fees, and other terms.

You can enroll in automatic payments during the application process, or at a later time if you prefer. For more information give us a call at 1-800-903-4697, M-F, 8:00 am - 10:00 pm EST.

Yes, you can turn on AutoPay at any time. Please know that when turning on AutoPay, in most cases it will go into effect for the next billing cycle’s due date.

If you have questions about when AutoPay will go into effect after turning it on, we recommend reviewing your online account or contacting us seven days a week at 1-800-903-4697, 8:00 am - 10:00 pm EST.

Just remember: to have the $39 annual fee waived during your first year, you'll have to set up AutoPay before we issue your first statement. See Terms & Conditions here for additional information about rates, fees, and other terms. For more information give us a call at 1-800-903-4697, seven days a week from 8:00 am - 10:00 pm EST.

You can set up AutoPay in a few different places. It's easy to turn on during your application - at which point you can also choose your monthly payment due date.

You can also choose to opt into automatic payments later by using your online dashboard or the My Prosper® Card app.  

Please know that when turning on AutoPay, in most cases it will go into effect for the next billing cycle’s due date.

If you have questions about when AutoPay will go into effect after turning it on, we recommend reviewing your online account or contacting us seven days a week at 1-800-903-4697, 8:00 am - 10:00 pm EST.

Just remember: to have the $39 annual fee waived during your first year, you'll have to set up AutoPay before we issue your first statement. See Terms & Conditions here for additional information about rates, fees, and other terms. For more information give us a call at 1-800-903-4697, seven days a week from 8:00 am - 10:00 pm EST. 

If you miss a payment, your account may become "past due," meaning you may have to pay a late fee and it could have a negative impact on your credit score. The Prosper® Card does not increase your APR as a penalty, but it's still best to act fast by making the minimum payment and keeping your account in good standing.

If you don't make the minimum payment by your due date, you will be charged a $29 late fee. And if you're late again within the next six months, then the fee will be $40. See Terms & Conditions here for additional information about rates, fees, and other terms.

You can report your card lost/stolen or simply request a replacement in the My Prosper® Card app as well as on your online dashboard. Simply click on "Manage Card" and follow the prompts to get a new card sent to you.

We're always here to help - reach out to us at 1-800-903-4697, M-F, 8:00 am - 10:00 pm EST for further assistance. 

There’s no need to request a credit line review or increase – your account will be reviewed automatically. Your line could increase, decrease, or stay the same. You’ll be notified of any changes that are made to your account.

It typically only takes 5 minutes to apply and have your application approved or declined. 

On rare occasions, it takes a little more time to confirm your information (this generally doesn’t take more than a day). In this case, we will send you an email letting you know when we're all wrapped up.

When you become a Prosper® Card cardholder, you'll have free access to personalized financial classes and resources.

We also have a blog where we have articles aimed to support you in your quest for financial wellbeing.

If you sign up for AutoPay before we issue your first statement, your annual fee will be waived for the first year. You can enroll in automatic payments during the application process, or at a later time if you prefer.

You can find the most up-to-date rates and fees for the Prosper® Card here.

If you decide to apply for the card, you will get an instant decision with a pre-approval or denial. If you're pre-approved, you'll be able to see your specific terms and conditions.

Please view the Legal Agreements & Notices page to learn more about our policies.

During the Prosper® Card application process, you'll be asked to connect a bank in order to confirm your financial picture. Instead of requiring a higher credit score or a security deposit, we use bedrock technology to verify that you have a cash-positive bank account where you receive a steady income. 

When connecting your bank, simply choose the bank where you receive your income and sign in using your username and password. If you run into trouble or forgot your login details, you can always update your user name or password and try again. 

The Prosper® Card application allows you to account for multiple sources of income. For example, you might include your employment, self-employment, retirement, unemployment, as well as any other cash flows you might receive.

You can also include income from other members of your household by taking advantage of the “add household income” field. 

Bottom line: We know how challenging it is to secure an income, so we do our best to allow you to account for every bit of it.

Yes, retirees can still apply for the Prosper® Card. During the application process simply select “Retirement” when asked about your source of income. You can select multiple sources, so be sure to include any other types of income as well. 

Everyone is welcome to apply — even people with less than perfect credit. As long as you meet the following criteria you may be eligible: 

1. At least 18 years old
2. U.S. Resident living in any state other than Iowa or West Virginia
3. Must have a Social Security Number  

The Prosper® card application process is simple. Get an estimated offer in under two minutes with no impact on your credit score. Like what you see? Finishing up your application only takes 3 short steps.

Once your application is approved you can access a portion of your line instantly, even while your card ships in the mail. The easiest way to access this digital card is through the My Prosper® Card app on the App Store or the Google Play Store. You can also find your card details at www.prospercards.com. 

Yes, you can update your AutoPay settings at any time on your My Prosper® Card app or on your online dashboard. 

You can change your payment amount, or you can turn it off altogether. 

Please know that when turning AutoPay on or off, in most cases it will go into effect for the next billing cycle’s due date.

If you have questions about when AutoPay will go into effect after making an update, we recommend reviewing your online account or contacting us seven days a week at 1-800-903-4697, 8:00 am - 10:00 pm EST.

Yes. Call us at 1-800-903-4697, M-F, 8:00 am - 10:00 pm EST to change your due date. 

Yes, you can pay your balance off whenever you'd like! The Prosper® Card has no pre-payment penalties. 

You can find the My Prosper® Card app in the Google Play Store or App Store.

If you need immediate assistance, reach out to us at 1-800-903-4697, 8:00 am - 10:00 pm ET, 7 days a week, 365 days a year.

If you'd like to take precautionary measures, you can set up transaction alerts from the mobile app or from your dashboard. For example, you may choose to set up an alert to notify you when a transaction is over a certain amount or if your card is used in a foreign country.

You can dispute a Prosper(R) Card charge by calling us at 1-800-903-4697, 8:00 am - 10:00 pm ET, 7 days a week, 365 days a year.

If you go over your credit limit, the transaction may not go through. It's best to be aware of your limit and how much available credit you have left. 

The good news? You won't be charged any additional fees if this happens. Simply pay down your balance to open up some of your credit line. 

Your Prosper® Card comes with an interest rate that varies with the Prime Rate. If the Prime Rate goes up, your rate may increase; if the Prime Rate goes down – so will your rate. 

Yes! Once your application is approved, we’ll drop your Prosper® Card in the mail. While you wait for your card to arrive, you’ll be able to access a portion of your line immediately with a digital card.

You can access your digital card through the My Prosper® Card app on the App Store or the Google Play Store and then add it to your digital wallet. There’s also an option to use a digital version of your card via your online dashboard at www.prospercards.com.

While you wait for your card to arrive, you will only have access to a portion of your credit line with your digital card. Log in to the My Prosper® App or your online dashboard to check the size of your temporary credit line.