Prosper help - Prosper credit card FAQs

Past due Prosper® Card customers facing a period of financial difficulty may be able to enroll in a Short-Term Hardship program.

This program:

• Divides the current amount due into six payments, paid over a six-month period
• Temporarily reduces the interest rate on the account to a 9.99% fixed rate.

During enrollment, customers will not be able to make any purchases with their Prosper® Card.

After making consecutive on-time payments for at least three months, customers will find their account is no longer past due. Once the program ends, the account will be current, the minimum payment calculation and interest rate will return to normal, and customers can once again make purchases with their card.

For example, if your required payment of $300 is past due and you enroll in this program, you will only be required to pay $50 a month for six months. After three consecutive on-time payments of $50, your account becomes “Current” as you continue to make your short-term hardship payments. Once the six-month period ends, your account returns to normal.

If this program seems like it can help you, give us a call to see if you qualify.

If you see a PROSPER/COASTAL line on your credit report, it stands for Prosper Marketplace/Coastal Community Bank. This means that you have recently applied for The Prosper® Card, which is an unsecured credit card issued by Coastal Community Bank, Member FDIC, pursuant to license by Mastercard® International.

Cardholders can make payments in the following ways:

• Through your online account
• Through the Prosper® Card app
• By giving us a call
• By mail

Online and App Payments

Log into your account online or in the Prosper® Card app.

Select Pay Card to make a payment. From there, you can pay your statement balance, your current balance, your minimum payment due, or a custom amount. You can make a payment for that day, schedule payments up to 31 days in advance, or enroll in AutoPay to never have to worry about missing a payment due date.

Payments made by 5 PM ET will process the same day. Depending on your bank, payments may take a few days to post to your bank account.

Payments by Phone

You can pay over the phone using our automated payment service 24 hours a day, 7 days a week, or by speaking with a member of the Prosper^® Card customer service team Mon–Sun, 8 AM–10 PM ET. To pay by phone, give us a call at 800-903-4697.

Payments made by 5 PM ET will process the same day. Depending on your bank, payments may take a few days to post to your bank account.

Payments by Mail

Before mailing your payment, make sure to write your name and your Prosper^® Card account number on the check, cashier's check, or money order.

To pay by mail, make your payment to Prosper® Card, and send it to the appropriate address below.

Standard Mail (Usually arrives in 7–10 days)
Prosper® Card Services
P.O. Box 650078
Dallas, TX 75265-0078

Expedited Mail (Usually arrives in 1–2 days)
Prosper® Card
Attention: Lockbox 650078
3000 Kellway Drive, Suite 120
Carrollton, TX 75006

Please know we can refuse to accept certain payments at our discretion.

We cannot accept the following payment methods:

• Debit card payments
• Pre-paid debit card
• Cash
• Credit card
• Wire transfers
• Mobile payments (i.e. PayPal, Square, Venmo, CashApp, Zelle)
• Digital wallets (i.e. Apple Pay, Google Pay)
• Bitcoin

When you walk through our application process, you’ll be asked to confirm your financial picture by connecting your bank account. We ask for this information in order to confirm you have a bank account in your name, regular deposits, and a cash-positive balance. We will also use this information to confirm your identity so we can make sure it’s really you.

Once your bank account is connected, you’ll also be able to use that account to set up AutoPay to ensure on-time payments. If you set up AutoPay before we issue your first statement, you’ll have your first year’s $59 annual fee waived. For additional information about rates, fees, and other terms please refer to your Cardholder Agreement. For more information please Contact Us.

We don't charge many of the traditional fees associated with credit cards—there's no fee to use your card for a Cash Advance ^†† and no fee if your payment bounces due to lack of funds. Also, there's no fee if you go over your credit limit.

As outlined in the terms and conditions when you apply, there is a late payment fee. There is also a foreign transaction fee. See Terms & Conditions here for additional information about rates, fees, and other terms.

The Prosper^® Card has an annual fee. By setting up AutoPay before your first statement, you'll have this fee waived for your first year ^†.

You can set up AutoPay when you are first approved for the card or can turn it on later. If you turn it on during the application approval process, you’ll be able to choose a monthly payment due date that works best for you.

To turn on AutoPay later, log in to your account and select “Update” next to AutoPay on your home page. Please know that when making changes to AutoPay, they may not go into effect until the next billing cycle.

Just remember: to have the annual fee waived during your first year, you'll have to set up AutoPay before we issue your first statement ^†. See Terms & Conditions here for additional information about rates, fees, and other terms.

If you miss a payment, your account may become "past due," meaning you may have to pay a late fee and it could have a negative impact on your credit score. You won’t be penalized with an APR increase, but it's still best to act fast by making the minimum payment and keeping your account in good standing.

If you don't make the minimum payment by your due date, you will be charged a late fee.

We understand that financial difficulties happen—if you’re having trouble making your minimum payment, give us a call to learn about your options.

See Terms & Conditions for additional information about rates, fees, and other terms.

Call us at 800-903-4697, Mon–Sun, 8 AM–10 PM ET to report your card lost or stolen. You can also lock your card to prevent unauthorized transactions by selecting “Lock or Unlock Card” from the More menu of the dashboard.  

There’s no need to request a credit line review or increase—your account will be reviewed automatically. Your line could increase, decrease, or stay the same. You’ll be notified of any changes that are made to your account.

When you become a Prosper® Card cardholder, you'll have free access to personalized financial classes and resources.

We also have a blog where we have articles aimed to support you in your quest for financial wellbeing.

If you sign up for AutoPay before we issue your first statement, your annual fee will be waived for the first year ^†. You can enroll in automatic payments during the application process or online when you sign in to your account.

You can find the most up-to-date rates and fees for the Prosper® Card here.

If you decide to apply for the card, you will get an instant decision with a pre-approval or denial. If you're pre-approved, you'll be able to see your specific terms and conditions.

Please view the Legal Agreements & Notices page to learn more about our policies.

During the Prosper^® Card application process, you'll be asked to connect a bank to confirm your financial picture. Instead of requiring a higher credit score or a security deposit to qualify for the card, we verify that you have a cash-positive bank account where you receive a steady income.

When connecting your bank, choose the bank where you receive your income and sign in using your username and password.

The Prosper^® Card application allows you to account for multiple sources of income. You can also include income from other members of your household using the “add household income” field.

Everyone is welcome to apply if you meet the following criteria:

1. At least 18 years old
2. U.S. Resident living in any state other than Iowa, or West Virginia
3. Have a Social Security number 

The Prosper^® Card application process is simple—get an estimated offer fast with no impact on your credit score. On rare occasions, it takes longer to confirm your information (this generally doesn’t take more than a day). If that happens we will send you an email with details.

Once your application is approved and you’ve accepted the terms, you can choose to set up AutoPay (if you do, we’ll waive the annual fee for the first year ^†), pick a payment due date, and get your digital card for instant access to a portion of your credit line.

Yes, you can update your AutoPay settings at any time by logging in online or in your Prosper^® Card app.

You can turn AutoPay on or off, change the billing amount, or change the bank account you use to pay your bill. If you are going to change your bank account, go to Manage AutoPay, select the current bank account you’ve been using, and either add a new account or select another you’ve already set up.

Please know that when making changes to AutoPay, they may not go into effect until the next billing cycle.

Yes, you can change your due date once over a 12-month period. Call us at 800-903-4697, Mon–Sun, 8 AM–10 PM ET and we can make this change for you.

Yes, you can pay your balance off whenever you'd like! The Prosper^® Card doesn’t have any pre-payment penalties.

You can find the Prosper^® Card app in the Google Play Store or App Store.

If you need immediate assistance, reach out to us at 800-903-4697 Mon–Sun, 8 AM–10 PM ET.

You can also lock your card to block unauthorized transactions by selecting “Lock or Unlock Card” from the More menu of the dashboard.

If you want to stay on top of charges to your account, set up a transaction alert under “Alerts” from the main menu. This will send you an alert through text, email, or push notification when a transaction is made on your account.

Call us at 800-903-4697 Mon–Sun, 8 AM–10 PM ET to dispute a charge on your Prosper^® Card.

The transaction may not go through if you go over your credit limit. You can check your available credit limit on the home page when you log in to your account.

Your APR has a variable rate, meaning the interest you pay could increase or decrease. Changes to this rate are influenced by the prime rate.

Yes! Once your application is approved, we’ll drop your Prosper^® Card in the mail. While waiting for the card to arrive, most new cardholders will be able to use a portion of the credit line immediately with a digital card.

Download the Prosper^® Card app and add your digital card to your phone’s wallet. You can also view your digital card details online when you log into your account.

You can see all the details about your Prosper® Card’s costs and fees in your Cardholder Agreement. We sent a copy to your email. Search your inbox for an email with the subject line:

"You're approved! Your Prosper Card is on the way" from noreply@info.prosper.com. 

Once you locate the email, log in to securely access your Cardholder Agreement, as well as any other important documents tied to your application. 

If you need a new copy of your Cardholder Agreement you can request one by calling us at 1-800-851-0630, M-F, 9:00 am - 7:00 pm EST. 

The documents you signed when you registered were sent to you via email. Search your inbox for an email sent from:

Prosper <noreply@info.prosper.com>

Once you locate the email, you'll be able to log in to securely access all of your documents. 

Once your application is approved, it usually takes 7-10 business days for your card to arrive in the mail. You can use a portion of your credit line with your digital card while you wait. Log in to your account online or in the app to get your card details.