Prosper help - Prosper credit card FAQs

  • How does a cardholder make a payment toward their Prosper® Card?

    Cardholders can make payments in the following ways:

     

    Online Payments

    To make a payment online, you'll first have to register for an online account at http://www.prospercards.com/. If you've already registered, you won't need to register again.

    Once registered, you can log into your account and make a payment by selecting Payments. From there, you can pay your full balance or your minimum payment due, enroll in AutoPay, and more.

    App Payments

    To make a payment using the My Prosper Card app, you will need to download the My Prosper Card app from the App store or Play store, and register for an online account. If you've already registered, you won't need to register again.

    Once registered, you can log in to the app and make a payment by selecting Pay Balance. From there, you can pay your full balance or your minimum payment due, enroll in AutoPay, and more.

    Payments by Phone

    You can pay over the phone by using our automated payment service 24 hours a day, 7 days a week, or by speaking with a member of the Prosper® Card customer service team between Monday through Friday, 8am–8pm EST.

    To pay by phone, please give us a call at (800) 903-4697.

     

    Payments by Mail

    Before mailing your payment, make sure to include your name and your Prosper® Card account number written on the check, cashier's check, or money order.

    To pay by mail, make your payment out to Prosper Funding, LLC, and send it to the appropriate address below.

    Standard Mail (Usually arrives in 7–10 days)
    Prosper Card Services
    P.O. Box 650078
    Dallas, TX 75265-0078

    Expedited Mail (Usually arrives in 1–2 days)
    Prosper Card
    Attention: Lockbox 650078
    3000 Kellway Drive, Suite 120
    Carrollton, TX 75006

     

    We cannot accept the following payment methods:

    • Debit card payments
    • Pre-paid debit cards
    • Credit cards
    • Wire transfers
    • Mobile payments (i.e. PayPal, Square, Venmo, CashApp, Zelle)
    • Digital wallets (i.e. Apple Pay, Google Pay)
    • Bitcoin
    • Cash

     

  • Can I pay my Prosper® Card with a check?

    Yes, but before mailing your payment, make sure to include your name and the last 4 digits of your Prosper® Card account number written your check, cashier's check, or money order.

    To pay by mail, make your payment out to Prosper Funding, LLC, and send it to the appropriate address below.

    Standard Mail (Usually arrives in 7–10 days)
    Prosper Card Services
    P.O. Box 650078
    Dallas, TX 75265-0078

    Expedited Mail (Usually arrives in 1–2 days)
    Prosper Card
    Attention: Lockbox 650078
    3000 Kellway Drive, Suite 120
    Carrollton, TX 75006

  • Are there any hidden fees?

    The Prosper® Card carries an annual fee of $39. By setting up AutoPay before your first statement, you'll have this fee waived for your first year.

    We don't charge many of the traditional fees associated with credit cards: there's no fee to use your card for a Cash Advance, and no fee if your payment bounces due to lack of funds. Also, there's no fee if you go over your credit limit.

    As outlined in the terms and conditions when you apply, there is a late payment fee of up to $40.

    See Terms & Conditions here for additional information about rates, fees, and other terms.

  • Does the Prosper® Card have an annual fee?

    The annual fee for this card is $39, which will be waived for your first year if you sign up for AutoPay before we issue your first statement. See Terms & Conditions here for additional information about rates, fees, and other terms.

    You can enroll in automatic payments during the application process, or at a later time if you prefer. For more information give us a call at 1-800-903-4697, M-F, 8:00 am - 8:00 pm EST.

  • Can I sign up for AutoPay after getting my card?

    Yes, you can turn on AutoPay at any time. 

    Just remember: to have the $39 annual fee waived during your first year, you'll have to set up AutoPay before we issue your first statement. See Terms & Conditions here for additional information about rates, fees, and other terms. For more information give us a call at 1-800-903-4697, M-F, 8:00 am - 8:00 pm EST.

  • How can I set up AutoPay for my Prosper® Card?

    You can set up AutoPay in a few different places. It's easy to turn on during your application - at which point you can also choose your monthly payment due date.

    You can also choose to opt into automatic payments later by using your online dashboard or the My Prosper® Card app.  

    Just remember: to have the $39 annual fee waived during your first year, you'll have to set up AutoPay before we issue your first statement. See Terms & Conditions here for additional information about rates, fees, and other terms. For more information give us a call at 1-800-903-4697, M-F, 8:00 am - 8:00 pm EST. 

  • What if I miss a payment?

    If you miss a payment, your account may become "past due," meaning you may have to pay a late fee and it could have a negative impact on your credit score. The Prosper® Card does not increase your APR as a penalty, but it's still best to act fast by making the minimum payment and keeping your account in good standing.

    If you don't make the minimum payment by your due date, you will be charged a $29 late fee. And if you're late again within the next six months, then the fee will be $40. See Terms & Conditions here for additional information about rates, fees, and other terms.

  • What can I do if my card is lost, stolen or damaged?

    You can report your card lost/stolen or simply request a replacement in the My Prosper® Card app as well as on your online dashboard. Simply click on "Manage Card" and follow the prompts to get a new card sent to you.

    We're always here to help - reach out to us at 1-800-903-4697, M-F, 8:00 am - 8:00 pm EST for further assistance. 

  • How do credit line increases work?

    There's no need to request a credit line review or increase - your account will be reviewed automatically. Your line could increase, decrease, or stay the same and your first review comes between 3 and 6 months after becoming a cardholder and you'll be notified of any changes that are made to your account. 

  • How long does the application process take?

    It typically only takes 5 minutes to apply and have your application approved or declined. 

    On rare occasions, it takes a little more time to confirm your information (this generally doesn’t take more than a day). In this case, we will send you an email letting you know when we're all wrapped up.

  • What sort of educational content is available? 

    When you become a Prosper® Card cardholder, you'll have free access to personalized financial classes and resources.

    We also have a blog where we have articles aimed to support you in your quest for financial wellbeing.

  • How do I get my annual fee waived for the first year?

    If you sign up for AutoPay before we issue your first statement, your annual fee will be waived for the first year. You can enroll in automatic payments during the application process, or at a later time if you prefer.

  • What are the rates and fees of the Prosper® Card?

    You can find the most up-to-date rates and fees for the Prosper® Card here.

    If you decide to apply for the card, you will get an instant decision with a pre-approval or denial. If you're pre-approved, you'll be able to see your specific terms and conditions.

  • Where can I find Prosper's policies?

    Please view the Legal Agreements & Notices page to learn more about our policies.

  • How do I connect to my bank account?

    During the Prosper® Card application process, you'll be asked to connect a bank in order to confirm your financial picture. Instead of requiring a higher credit score or a security deposit, we use bedrock technology to verify that you have a cash-positive bank account where you receive a steady income. 


    When connecting your bank, simply choose the bank where you receive your income and sign in using your username and password. If you run into trouble or forgot your login details, you can always update your user name or password and try again. 

  • What types of income do you accept?

    The Prosper® Card application allows you to account for multiple sources of income. For example, you might include your employment, self-employment, retirement, unemployment, as well as any other cash flows you might receive.

    You can also include income from other members of your household by taking advantage of the “add household income” field. 


    Bottom line: We know how challenging it is to secure an income, so we do our best to allow you to account for every bit of it.

  • What if I’m retired? Can I still apply for the Prosper® Card?

    Yes, retirees can still apply for the Prosper® Card. During the application process simply select “Retirement” when asked about your source of income. You can select multiple sources, so be sure to include any other types of income as well. 

  • Who can apply for the Prosper® Card?

    Everyone is welcome to apply — even people with less than perfect credit. As long as you meet the following criteria you may be eligible: 

    1. At least 18 years old
    2. U.S. Resident living in any state other than Iowa or West Virginia
    3. Must have a Social Security Number  

  • What are the steps to the application process?

    The Prosper® card application process is simple. Get an estimated offer in under two minutes with no impact on your credit score. Like what you see? Finishing up your application only takes 3 short steps.

    Once your application is approved you can access a portion of your line instantly, even while your card ships in the mail. The easiest way to access this digital card is through the My Prosper® Card app on the App Store or the Google Play Store. You can also find your card details at www.prospercards.com

  • Can I change the AutoPay settings for my Prosper Card? 

    Yes, you can update your AutoPay settings at any time on your My Prosper® Card app or on your online dashboard. 

    You can change your payment date, your payment amount, or you can turn it off altogether. 

  • Can I change my due date for my Prosper Card?

    Yes. Call us at 1-800-903-4697, M-F, 8:00 am - 8:00 pm EST to change your due date. 

  • Can I pay my credit card balance off early?

    Yes, you can pay your balance off whenever you'd like! The Prosper® Card has no pre-payment penalties. 

     

  • Where can I find the My Prosper® Card App?

    You can find the My Prosper® Card app in the Google Play Store or App Store.

  • I’m worried about fraud, what can I do?

    If you need immediate assistance, reach out to us at 1-800-903-4697, M-F, 8:00 am - 8:00 pm EST.

    If you'd like to take precautionary measures, you can set up transaction alerts from the mobile app or from your dashboard. For example, you may choose to set up an alert to notify you when a transaction is over a certain amount or if your card is used in a foreign country.

  • How do I dispute a charge on my credit card?

    You can dispute a Prosper(R) Card charge by calling us at 1-800-903-4697, M-F, 8:00 am - 8:00 pm EST. 

  • What happens if I go over my credit limit?

    If you go over your credit limit, the transaction may not go through. It's best to be aware of your limit and how much available credit you have left. 

    The good news? You won't be charged any additional fees if this happens. Simply pay down your balance to open up some of your credit line. 

  • Will my APR change over time?

    Your Prosper® Card comes with an interest rate that varies with the Prime Rate. If the Prime Rate goes up, your rate may increase; if the Prime Rate goes down – so will your rate. 

  • Can I use my Prosper® Card immediately?

    Yes! Once your application is approved, we’ll drop your Prosper® Card in the mail. While you wait for your card to arrive, you’ll be able to access a portion of your line immediately with a digital card.

    You can access your digital card through the My Prosper® Card app on the App Store or the Google Play Store and then add it to your digital wallet. There’s also an option to use a digital version of your card via your online dashboard at www.prospercards.com.

    While you wait for your card to arrive, you will only have access to a portion of your credit line with your digital card. Log in to the My Prosper® App or your online dashboard to check the size of your temporary credit line. 

  • Where can I find my Prosper® Card’s costs and fees?

    You can see all the details about your Prosper® Card’s costs and fees in your Cardholder Agreement. We sent a copy to your email. Search your inbox for an email with the subject line:

    "You're approved! Your Prosper Card is on the way" from noreply@info.prosper.com. 

    Once you locate the email, log in to securely access your Cardholder Agreement, as well as any other important documents tied to your application. 

    If you need a new copy of your Cardholder Agreement you can request one by calling us at 1-800-851-0630M-F, 9:00 am - 7:00 pm EST. 

  • Where can I find the documents I signed during my application?

    The documents you signed when you registered were sent to you via email. Search your inbox for an email sent from:


    Prosper <noreply@info.prosper.com>

     

    Once you locate the email, you'll be able to log in to securely access all of your documents.