Prosper help - Prosper credit card FAQs

Yes. Additional Users must be at least 15 years old as of the day they are added to your account.

If your account is eligible, you can add up to two (2) Additional Users directly through the Prosper Card App or by logging into your account online by going to the Additional Users option. You will need to provide their legal name, date of birth, contact information, and Social Security number (SSN) or ITIN to complete a quick identity verification check.

To protect your account security, the Additional User's physical card will always be mailed directly to the Primary Cardholder's address on file. Once it arrives, you can give it to your Additional User and activate it right from your Prosper Card App.

Yes. Your Additional User can add their card to their digital wallet manually by entering their card number, CVV, and expiration date directly into their phone's wallet app.

As the Primary Cardholder, you are solely and legally responsible for all transactions and balances on the account, including any purchases made by your Additional User.

Yes, you have full control. You can instantly lock or unlock your Additional User’s card at any time if it is lost, misplaced, or if you want to temporarily pause their spending. You can also restrict the ability to make international transactions, or even remove an Additional User from your account at any time.

Yes! You can turn on transaction notifications for your Additional User’s activity by going to Additional Users > Alerts in the app or online.

Not at this time. Access to the Prosper Card App is currently restricted to the Primary Cardholder. However, your monthly statements and app transaction history will clearly differentiate between your purchases and your Additional User's purchases so you can easily track spending.

At this time, only purchases made using your primary card will earn cash back on activated merchant cash back offers.

Yes! All eligible purchases made by your Additional User and you will earn 2% Cash Back.¹

¹ Redeemable as a statement credit only. Prosper Platinum Card customers earn rewards as a percentage of qualifying net purchases. Cash back eligibility rules may exclude certain transaction categories that are not considered purchases, including cash advances, money orders, betting and lottery, rent and mortgage payments, among others. Cash back rewards are accumulated as Pending Rewards and become Available Rewards for redemption as a statement credit only after the Minimum Payment Due is satisfied. Rewards have no cash value and cannot be transferred. See the Rewards Program Agreement for full details.

For You (Primary Cardholder)

• Setup: Simply adding an Additional User will not impact your credit score, and there is no hard inquiry performed on either of you during setup.
• Spending & Usage: All purchases made by an Additional User affect your overall account balance and credit utilization identically to your own spending. You are fully responsible for repaying these charges, and any resulting changes in account balance or payment history will impact your credit score.

For Them (Additional User)

• Credit Reporting: You can choose to opt your Additional User in or out of credit bureau reporting via the app.
• Impact: If opted in, the account’s payment history, balance, and account age will be reported under their name on their credit bureau reports.

If you choose to remove an Additional User, the entire history for the account will be completely deleted from their credit report in accordance with standard credit bureau guidelines and their Prosper Card will be deactivated. It will not appear as a "closed account" on their credit history; it will be entirely removed within 1 to 2 billing cycles.

If you choose to opt an Additional User out of credit reporting, the entire history for this account will be completely deleted from their credit report in accordance with standard credit bureau guidelines. It will not appear as a "closed account" on their credit history; it will be entirely removed within 1 to 2 billing cycles. They will still be able to use their Prosper Card without any credit reporting.

What are Cash Back Offers?

Cash Back Offers allow you to earn cash back as statement credits when shopping at participating brands—both in-store and online. Simply activate offers in the Prosper Card app or website before making your purchase.

Who is eligible to participate in Cash Back Offers?

To participate in Cash Back Offers, you must:

• Have an active Prosper Card account
• Your account must be and remain in good standing to continue earning and receiving statement credits.  

How do I enroll in Cash Back Offers? 

Log in to your Prosper account, click the “cash back” tab and click “Let’s Go” when prompted to enroll. Once enrolled, you will be able to browse and activate offers.

Is there a cost to participate in the new Cash Back Offers?

No, participation is completely free.

How do I earn cash back? 

Earning cash back is as easy as these three steps: 

1. Activate an offer in the Cash Back tab before shopping. See below for detailed information on how to activate an offer.
2. Make a qualifying purchase with your Prosper Card at the participating merchant, and 
3. Receive your statement credit within 5-7 business days (some offers may take up to 30 days). 

How do I activate an offer?

1. Login to your Prosper Account 
2. Go to the Cash Back tab
3. Browse available offers and click + to add them to your card
4. Review the offer terms and expiration date
5. Make your qualifying purchase before the offer expires

Important: Offers must be activated before making your purchase. Purchases made before activation will not qualify.

How do I see my activated offers?

• Login to your Prosper Account 
• Go to the Cash Back tab
  • App: Select the Clock icon in the upper right corner
  • Web/ Mobile: See the Ready for Use section at the top of the Cash Back tab

How do I redeem a Cash Back offer?

Statement credits are automatically applied to your account after a qualifying purchase is made with your Prosper Card. Please refer to each Cash Back offer for instructions on how to earn cash back. Offers must be activated before making your purchase. Purchases made before activation will not qualify for cash back. 

How do I know if my purchase qualifies?

Each offer includes specific Terms & Conditions. Always review the offer details before making your purchase, as common requirements include:

• Minimum purchase amounts
• Eligible products or categories
• Purchase location (online vs. in-store)
• Expiration date
  
   

When are new Cash Back Offers added?

New offers are added regularly. Check back often for new offers in the Cash Back tab and keep an eye out for our Cash Back Offers emails.

How long will it take for my statement credit to be posted?

In most cases, statement credits will be awarded within 5 to 7 business days of the qualifying purchase, but in some cases can take up to 30 days.

Does the Cash Back statement credit count towards my minimum payment due?

No, Cash Back statement credits reduce your account balance, but do not satisfy your minimum payment requirement. You must still make your minimum payment by the due date to keep your account in good standing.

Can I use the same offer multiple times?

Yes! Offers can be used multiple times. After using an offer, simply reactivate it in the Cash Back tab to use it again.

Note: Check the offer's Terms & Conditions for any usage limits or time restrictions between redemptions.

Is there a limit to how many offers I can activate?

No, you can activate as many offers as you'd like at the same time. To view the offers you’ve already activated: 

• App: Select the Clock icon in the upper right corner
• Web/ Mobile: See the Ready for Use section at the top of the Cash Back tab

Is there a limit on how much cash back I can earn?

No, there is no limit on the total amount of cash back you can earn through the program. However, individual offers may have their own maximum cash back amounts. Check each offer's Terms & Conditions for details.

What happens to my activated offers if my account status changes?

If your account is no longer in good standing (for example: past due, overlimit, closed, or in bankruptcy), you will not be eligible to earn or receive cash back on activated offers, even if they were activated before your account status changed. To maintain eligibility, keep your account current and in good standing.

What happens if I return or cancel a purchase after receiving cash back?

If you return or cancel a purchase for which you received a statement credit, the cash back may be reversed and charged back to your account.

Why haven’t I received my statement credit yet?

Statement credits typically post within 5-7 business days but can take up to 30 days, depending on the merchant. Your statement credit may not have posted yet if:

• It hasn't been 5-7 business days since your qualifying purchase
• Your transaction is still pending with the merchant
• Some merchants require up to 30 days to process credits
• Your purchase didn't meet the offer requirements (check Terms & Conditions)
• The offer wasn't activated before your purchase
• Your account status has changed

If it's been more than 30 days and you believe you met all offer requirements, please contact Customer Service so we can research your transaction.

Why does my offer still show as "Ready to Use" or "Added" after I made a purchase?

After making a qualifying purchase, your activated offer will continue to show as "Ready to Use" or "Added" until your statement credit posts to your account. This is normal and doesn't mean your purchase didn't qualify.

Past due Prosper® Card customers facing a period of financial difficulty may be able to enroll in a Short-Term Hardship program.

This program:

• Divides the current amount due into six payments, paid over a six-month period
• Temporarily reduces the interest rate on the account to a 9.99% fixed rate.

During enrollment, customers will not be able to make any purchases with their Prosper® Card.

After making consecutive on-time payments for at least three months, customers will find their account is no longer past due. Once the program ends, the account will be current, the minimum payment calculation and interest rate will return to normal, and customers can once again make purchases with their card.

For example, if your required payment of $300 is past due and you enroll in this program, you will only be required to pay $50 a month for six months. After three consecutive on-time payments of $50, your account becomes “Current” as you continue to make your short-term hardship payments. Once the six-month period ends, your account returns to normal.

If this program seems like it can help you, give us a call to see if you qualify.

If you see a PROSPER/COASTAL line on your credit report, it stands for Prosper Marketplace/Coastal Community Bank. This means that you have recently applied for The Prosper® Card, which is an unsecured credit card issued by Coastal Community Bank, Member FDIC, pursuant to license by Mastercard® International.

Cardholders can make payments in the following ways:

• Through your online account
• Through the Prosper® Card app
• By giving us a call
• By mail

Online and App Payments

Log into your account online or in the Prosper® Card app.

Select Make a payment. From there, you can pay your statement balance, your current balance, your minimum payment due, or a custom amount. You can make a payment for that day, schedule payments up to 31 days in advance, or enroll in AutoPay to never have to worry about missing a payment due date.

Payments made by 5 PM ET will process the same day. Depending on your bank, payments may take a few days to post to your bank account.

Payments by Phone

You can pay over the phone using our automated payment service 24 hours a day, 7 days a week, or by speaking with a member of the Prosper^® Card customer service team Mon–Sun, 8 AM–10 PM ET. To pay by phone, give us a call at 800-903-4697.

Payments made by 5 PM ET will process the same day. Depending on your bank, payments may take a few days to post to your bank account.

Payments by Mail

Before mailing your payment, make sure to write your name and your Prosper^® Card account number on the check, cashier's check, or money order.

To pay by mail, make your payment to Prosper® Card, and send it to the appropriate address below.

Standard Mail (Usually arrives in 7–10 days)
Prosper® Card Services
P.O. Box 650078
Dallas, TX 75265-0078

Expedited Mail (Usually arrives in 1–2 days)
Prosper® Card
Attention: Lockbox 650078
3000 Kellway Drive, Suite 120
Carrollton, TX 75006

Please know we can refuse to accept certain payments at our discretion.

We cannot accept the following payment methods:

• Debit card payments
• Pre-paid debit card
• Cash
• Credit card
• Wire transfers
• Mobile payments (i.e. PayPal, Square, Venmo, CashApp, Zelle)
• Digital wallets (i.e. Apple Pay, Google Pay)
• Bitcoin

When you walk through our application process, you’ll be asked to confirm your financial picture by connecting your bank account. We ask for this information in order to confirm you have a bank account in your name, regular deposits, and a cash-positive balance. We will also use this information to confirm your identity so we can make sure it’s really you.

Once your bank account is connected, you’ll also be able to use that account to set up AutoPay to ensure on-time payments. If you set up AutoPay before we issue your first statement, you’ll have your first year’s $59 annual fee waived. For additional information about rates, fees, and other terms please refer to your Cardholder Agreement. For more information please Contact Us.

We don't charge many of the traditional fees associated with credit cards—there's no fee to use your card for a Cash Advance ^†† and no fee if your payment bounces due to lack of funds. Also, there's no fee if you go over your credit limit.

As outlined in the terms and conditions when you apply, there is a late payment fee. There is also a foreign transaction fee. See Terms & Conditions here for additional information about rates, fees, and other terms.

The Prosper^® Card has an annual fee. By setting up AutoPay before your first statement, you'll have this fee waived for your first year ^†.

You can set up AutoPay when you are first approved for the card or can turn it on later. If you turn it on during the application approval process, you’ll be able to choose a monthly payment due date that works best for you.

To turn on AutoPay later, log in to your account and select “Update” next to AutoPay on your home page. Please know that when making changes to AutoPay, they may not go into effect until the next billing cycle.

Just remember: to have the annual fee waived during your first year, you'll have to set up AutoPay before we issue your first statement ^†. See Terms & Conditions here for additional information about rates, fees, and other terms.

If you miss a payment, your account may become "past due," meaning you may have to pay a late fee and it could have a negative impact on your credit score. You won’t be penalized with an APR increase, but it's still best to act fast by making the minimum payment and keeping your account in good standing.

If you don't make the minimum payment by your due date, you will be charged a late fee.

We understand that financial difficulties happen—if you’re having trouble making your minimum payment, give us a call at 800-903-4697 to learn about your options.

See Terms & Conditions for additional information about rates, fees, and other terms.

Call us at 800-903-4697, Mon–Sun, 8 AM–10 PM ET to report your card lost or stolen. You can also lock your card to prevent unauthorized transactions by selecting “Lock or Unlock Card” from the My Card page of the dashboard.  

There’s no need to request a credit line review or increase—your account will be reviewed automatically. Your line could increase, decrease, or stay the same. You’ll be notified of any changes that are made to your account.

When you become a Prosper® Card cardholder, you'll have free access to personalized financial classes and resources.

We also have a blog where we have articles aimed to support you in your quest for financial wellbeing.

If you sign up for AutoPay before we issue your first statement, your annual fee will be waived for the first year ^†. You can enroll in automatic payments during the application process or online when you sign in to your account.

You can find the most up-to-date rates and fees for the Prosper® Card here.

If you decide to apply for the card, you will get an instant decision with a pre-approval or denial. If you're pre-approved, you'll be able to see your specific terms and conditions.

Please view the Legal Agreements & Notices page to learn more about our policies.

During the Prosper^® Card application process, you'll be asked to connect a bank to confirm your financial picture. Instead of requiring a higher credit score or a security deposit to qualify for the card, we verify that you have a cash-positive bank account where you receive a steady income.

When connecting your bank, choose the bank where you receive your income and sign in using your username and password.

The Prosper^® Card application allows you to account for multiple sources of income. You can also include income from other members of your household using the “add household income” field.