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Prosper Credit Card Help

  • Applying for a Prosper® Card

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    About Prosper

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  • Prosper Platinum Card

    Why should I upgrade to the new Prosper Platinum Card?

    Upgrading to the Prosper Platinum Card is our way of rewarding your great account history by giving you a more powerful card with premium features. It is a completely free upgrade designed to put more cash back in your pocket.

    Here are the key benefits of unlocking your Platinum upgrade:

    • Automatic 2% Cash Back on Eligible Purchases - With the Prosper Platinum Card, you automatically earn 2% cash back through our Prosper Rewards program on all eligible purchases, redeemable as a statement credit.

    • Higher Credit Line - Give your budget more breathing room.

    • $0 Annual Fee - We are completely removing your annual fee. The Prosper Platinum Card has a $0 annual fee, meaning you get premium cash back rewards and a higher credit limit completely free.

    • Upgrade with No Impact to Your Credit Score - Accepting the upgrade offer requires no credit check and has absolutely zero impact on your credit score. Your account line simply transitions on your credit history, meaning you keep your existing account age, open date, and payment history completely intact.

    • Stackable Bonus Cash Back - Want to earn even more? You can browse and add special merchant deals. When you shop at those retailers, you’ll earn 2% plus the bonus merchant offer!

       

    Upgrading & Eligibility

    1. How do I apply for the Prosper Platinum Card?

    • At this time, the Prosper Platinum Card is an exclusive, invitation-only upgrade program for existing, eligible cardholders. There is no public application page. If your account is selected for an upgrade, you will receive a push notification in your app, an email invitation, or see a "Limited Time Offer" banner directly on your online dashboard.

    2. Will accepting the Platinum Card upgrade trigger a credit check?

    • No. Eligible cardholders can instantly accept the upgrade offer with no credit check and zero impact to your credit score. Your credit history carries right over to your new card, preserving your existing account age, open date, and payment history.

    3. I accepted my upgrade. Can I use my new credit line right away?

    • Yes! The moment you electronically sign your new Cardholder Agreement, your upgraded credit line is unlocked. While your physical card is in the mail, you can add your digital card to your Apple Wallet or Google Pay to begin making purchases right away. If your Prosper Card was already in your digital wallet, it will update to the Platinum Card automatically. 

     

    Earning Rewards & Stacking

    1. How do I earn rewards with the Prosper Platinum Card?

    • Through Prosper Rewards, you automatically earn 2% cash back on all eligible purchases. There are no rotating categories to monitor or spending caps to worry about. Cash back eligibility rules may exclude certain transaction categories that are not considered purchases, including cash advances, money orders, betting and lottery, rent and mortgage payments, among others. See a full list of exclusions in the Prosper Rewards Program Agreement.

    2. Can I earn 2% cash back on top of merchant offers?

    • Yes! Your 2% cash back is calculated on the final settled purchase amount charged to your Card. You can still use merchant cash-back offers, and the Prosper Rewards you earn will simply apply to the final net purchase price after all merchant discounts have been applied. 

     

    Redemption Rules & Statement Mechanics

    1. Why is my cash back balance showing as "Pending"?

    • Cash back shows as pending from the date of purchase until the end of your billing cycle. Once your billing cycle ends and your minimum monthly card payment posts and clears, that cash back automatically shifts into your available balance.

    2. How do I redeem my available cash back?

    • You can redeem your cash back as a statement credit at any time via the Cash Back section of your Prosper online account. Tap Redeem, input your desired amount, and confirm. Please note that you can redeem any amount up to your total available Cash Back balance, but the redemption amount cannot exceed your card's current outstanding balance.

    3. Does a cash back redemption count as my monthly payment?

    • While redeeming cash back reduces your current balance, you may still have a minimum payment due. To prevent late fees and maintain your history, you must still make your minimum payment by your due date unless the applied statement credits reduce your total outstanding Account balance to zero ($0).

    4. Why do I have a negative cash back balance?

    • A negative cash back balance (e.g., -$10.00) typically occurs if you return a retail item, successfully dispute a transaction, or if a card payment is returned/reversed (such as for insufficient funds) after you have already redeemed the rewards associated with that billing period. Your subsequent card purchases will automatically rebuild your cash back balance into positive figures. 

     

    Account Transitions

    1. What happens to my old card, account balance, and payment settings?

    • Everything carries over seamlessly. Your existing balance, your monthly payment due date, and your saved payment methods automatically migrate to your new Prosper Platinum Card. Once your physical Prosper Platinum card arrives, safely destroy your old card.

    2. What happens to my cash back balance if I close my card account?

    • What happens to your rewards depends on your account status at the time of closure:
      • Accounts in Good Standing: You won't lose your Available Cash Back! First, any Available Cash Back will automatically apply toward any remaining balance on your card. If a positive rewards balance remains after your card balance reaches $0, we will distribute that remaining cash value to you via a physical check mailed to your last known address on file within ninety (90) days following the date of Account closure. Any pending Cash Back that has not yet transitioned to Available status will be forfeited. 
      • Accounts Not in Good Standing: If your account is closed while past due, frozen, or under specific statuses (such as bankruptcy, fraud, or hardship), any pending and available Cash Back is automatically forfeited.
    • Tip: We recommend redeeming your available Cash Back prior to requesting an account closure.

     

    Prosper Rewards are provided and administered by Prosper Marketplace, Inc. Cash back rewards are accumulated as Pending Rewards and become Available Rewards for redemption as a statement credit once required monthly payments are cleared. Rewards have no cash value and are subject to the full terms of the Prosper Rewards Program Agreement.

  • Refer a Friend

     

    1. How does the Refer-a-Friend program work?

    • You can share your unique referral link with friends who are new to Prosper. If your friend applies through your link, gets approved, and opens a new credit card account, you can earn a statement credit. The specific reward you're eligible for is shown in your referral invitation.

    2. How do I become eligible to refer friends?

    • To qualify to refer friends, you need to be an active cardholder with an account in good standing. This generally means your account has been open for at least 12 months, you've made at least 3 successful payments, and you have had no payment reversals in the last 12 months. If you're eligible, you'll find your unique referral link in your online account (app and/or web/mobile) or in an email invitation from us.

    3. What does my friend need to do for the referral to be successful?

    • To be eligible, your friend must be entirely new to Prosper and cannot have any existing Prosper products. The most important step is that they must use your unique referral link to apply. If they apply any other way, the referral won't be tracked. After they apply through your link, their application just needs to be approved and they need to accept their offer to open the account.

    4. Why haven't I received my referral bonus?

    • The bonus is paid out only after your friend meets all the requirements—meaning they've applied with your link, been approved, and opened their new account. After all of that is done, there is a 60-day processing period before the statement credit appears on your account. If it's been longer than that, I can certainly investigate for you.

    5. How is the referral bonus paid out?

    • The referral bonus is paid as a statement credit directly to your Prosper credit card account. It will appear on your statement after all the requirements have been met and the standard 60-day processing time has passed.

    6. Will my friend also get a bonus?

    • That depends on the specific offer you were sent. Some offers give the full bonus to you as the referrer, while others split it between you and your friend. If the offer was a shared bonus, your friend would receive their statement credit on the same timeline as you, after their account is opened and in good standing.

    7. Is there a limit to how many people I can refer or how much I can earn?

    • You can share your link with as many friends as you like! However, there is a limit to the number of bonuses you can receive. You are eligible to earn a maximum of 5 referral bonuses per calendar year.

    8. My friend forgot to use my link. Can you manually credit me?

    • I understand, but unfortunately, for the referral to be tracked correctly, the application must be submitted through the unique referral link from the very beginning. We are not able to manually add a referral to an application that has already been submitted. I know that's not ideal, but the system requires the link to be used from the start.

    9. Why isn't my referral link working anymore?

    • There are a couple of reasons that might happen. Your unique link has a limit of 50 successful, new accounts that can be opened with it per calendar year. If you've reached that limit, the link will automatically redirect to our homepage. It's also possible that at the time your friend tried to apply, your account was temporarily ineligible to make referrals. If that status changes, your link would become active again.

    10. How do I know if my account is eligible to make referrals?

    • To refer friends, you'll need an active Prosper card account in good standing, open for at least 12 months with 3 or more payments, and no payment reversals in the past 12 months. If these requirements aren't met, the referral program won't be visible.

    11. Can you tell me the status of my friend’s application?

    • Due to financial privacy policies and our strict commitment to customer confidentiality, we are unable to share any details about another person's application status. This policy is in place to protect your friend's information, just as we protect yours. Rest assured, if your referral is successful and all program requirements are met, the bonus will be applied to your account.