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How do I update my personal information?
You can update your personal information by logging in to your online account, selecting Settings from the dropdown menu (the button with your name in the top right corner), and accessing your Profile information.
From there, you can update your home address, phone number, email address, and password.
For credit card customers, you can update your information by logging in to your Prosper® Card online account.
If you need additional help updating your information, don’t hesitate to contact us.
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Managing Your Borrower Account
Your Profile
- How do I verify my email address?
- How do I update my personal information?
- Where can I find my loan details?
- Where can I find the terms of my loan?
- How can I change the bank account linked to my Prosper account?
- Where can I find information on Prosper's credit reporting policy?
- How do I set up a secondary bank account?
- Where can I find information on my outstanding loan amount?
- What does bank ownership mean?
- Can I extend my loan due to an emergency?
Your Application
- Where can I find the actual amount I'll receive in my bank account?
- Who is WebBank? What is their role in my loan application?
- How can I edit information like income or unemployment status after accepting the terms of the loan?
- Why was my application denied? What factors are considered when denying an application?
- How do I cancel my application?
- If I have an existing loan, how long should I wait before I reapply?
- What is the loan review process? How long does it take?
- What if my listing ends without being funded?
- When will I receive my funds?
- Can I edit my loan amount?
- Can I edit my loan terms without cancelling?
- How can I reapply for a loan if my application is cancelled?
- Where can I find the status of my application?
Change Your Password
- How can I reset my password/unlock my account?
- How do I sign in without a password?
- I tried resetting my password, but the system said my date of birth was wrong. What’s going on?
- I did not receive a password reset email, what do I need to do?
Uploading Documents
- How do I submit required documents?
- Why do I need to send in documents to get my loan? Won't this make the process take longer?
- How can I reach the verification department?
- What happens once I provide all the required documents for my loan application?
- I didn't have to send in documents for my last loan. Why do I need to send them in now?
- I uploaded a document, but it didn't go through. What's going on?
Account Security
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Prosper help - Personal loans, payment support and info
Monthly Payment
- Can I pay by check?
- Can I pay by phone?
- Can I pay my loan off early?
- How can I make my monthly payments?
- What if I know my payment will be denied by the bank?
- Interest Paid on Personal Loans
- I'm a co-borrower, how do I make a payment?
- I accidentally made a payment twice! What do I do?
- Can I pay extra on my monthly loan payment?
- How do I get a payoff quote for my loan?
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Change Due Date
- Can I change the day my payment is due?
- How many times can I change my due date?
- Is there a fee to change my due date?
- Can I change my due date even if I'm past due?
AutoPay
- What is AutoPay?
- Can I turn off AutoPay?
- Can I pay more than just my monthly minimum payment when using AutoPay?
- How do I switch bank accounts if I'm using AutoPay?
- What happens to AutoPay if I make a separate payment?
- What happens if my AutoPay payment fails?
Costs/Fees
- What does it mean for a loan to be charged off?
- What if I'm late on a loan payment?
- What types of fees are charged on loans?
- Do I have to pay anything out of pocket to obtain a loan?
- Interest Paid on Personal Loans
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Prosper help - Co-applicant for existing customers
Getting Started
- Would applying for a joint loan increase my chances for approval?
- What happens if my Co-Borrower withdraws our application? Can I apply again by myself?
- Am I supposed to make the payments on the loan or is my co-borrower?
- I'm listed as a co-borrower, but I didn't accept this loan!
- How does credit reporting work for joint loans?
- Can I apply for a joint loan even if I already have an existing loan through Prosper?
Uploading Documents
- What can I do if my co-borrower hasn't provided their documents?
- How do I submit required documents?
- How can I reach the verification department?
- What happens once I provide all the required documents for my loan application?
- I uploaded my co-borrower's documents through my account. Is that okay?
- I uploaded a document, but it didn't go through. What's going on?
Account and Password
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