When an AutoPay payment fails due to insufficient funds, and you don’t schedule a separate manual payment, our system will automatically initiate a second automated attempt to collect your payment. If this second attempt fails and you still don’t schedule a separate manual payment, our system will automatically initiate a third attempt. If the third attempt fails, there will be no more automated attempts to collect your payment.
Here's the breakdown:
- 1st AutoPay attempt occurs on your due date.
- 2nd AutoPay attempt occurs 7 calendar days after the due date
- 3rd AutoPay attempt occurs 13 calendar days after the due date
If you know that any AutoPay payment attempts will fail to process, please contact us as soon as you can to discuss your options.