- How do I verify my email address?
- Where can I find my loan details?
- Where can I find the terms of my loan?
- How can I change the bank account linked to my Prosper account?
- Where can I find information on Prosper's credit reporting policy?
- How do I set up a secondary bank account?
- Where can I find information on my outstanding loan amount?
- What does bank ownership mean?
- Can I extend my loan due to an emergency?
- What is Prosper's response to COVID-19?
- Where can I find the actual amount I'll receive in my bank account?
- Who is WebBank? What is their role in my loan application?
- How can I edit information like income or unemployment status after accepting the terms of the loan?
- Why was my application denied? What factors are considered when denying an application?
- How do I cancel my application?
- If I have an existing loan, how long should I wait before I reapply?
- What is the loan review process? How long does it take?
- What if my listing ends without being funded?
- When will I receive my funds?
- Can I edit my loan amount?
- Can I edit my loan terms without cancelling?
- How can I reapply for a loan if my application is cancelled?
- Where can I find the status of my application?
Change Your Password
- How can I reset my password/unlock my account?
- How do I sign in without a password?
- I tried resetting my password, but the system said my date of birth was wrong. What’s going on?
- I did not receive a password reset email, what do I need to do?
- How do I submit required documents?
- Why do I need to send in documents to get my loan? Won't this make the process take longer?
- How can I reach the verification department?
- What happens once I provide all the required documents for my loan application?
- I didn't have to send in documents for my last loan. Why do I need to send them in now?
- I uploaded a document, but it didn't go through. What's going on?
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