I uploaded a document, but it didn’t go through. What’s going on?

Sometimes digital uploads aren’t clear and you need to try again. If you’re having trouble, consider these upload tips: 

  • Scan your documents in color, making sure the entire document is clear and legible 
  • Acceptable file formats include PDF, JPG, JPEG, TIF, BMP, PNG, GIF 
  • File size must be 100 MB or less 
  • You can upload multiple files per document upload request 
  • Ensure each file contains one document type. For example, ensure that “File_1” (or whatever your file is titled) contains your driver’s license only. 
  • Ensure none of the files are empty.