What happens if I’ve been affected by a natural disaster?


Natural disasters, such as hurricanes, floods, or wildfires, can upend our lives. Prosper is committed to supporting our customers affected by these events.

We will need to learn as much as we can about the situation to determine which relief options, if any, are available. Generally, we base our relief zones on FEMA declared disaster areas.

If you’ve been affected by a recent natural disaster and need help with your monthly payment, please know it can take us a few days to review whether we can provide relief. To let us know you need assistance, we recommend you email your request directly to the appropriate address below:

If you prefer to speak with us over the phone, please don’t hesitate to give us a call.