How do I upload my HELoan documents?

You can submit all of your required verification documents online by logging in to your Prosper Account. Once you’ve uploaded your documents, you’ll be able to see that they’re successfully uploaded.  

We do not accept documents by mail. If you need help, please email 

I uploaded a document, but it didn’t go through. What’s going on? 

Sometimes digital uploads aren’t clear, and you need to try again. If you’re having trouble, consider these upload tips: 

  • Scan your documents in color, making sure the entire document is clear and legible 
  • Acceptable file formats include PDF, JPG, JPEG, TIF, BMP, PNG, GIF 
  • File size must be 100 MB or less 
  • You can upload multiple files per document upload request 
  • Ensure each file contains one document type. For example, ensure that “File_1” contains your driver’s license only. 
  • Ensure none of the files are empty. 
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