I uploaded a document, but it didn’t go through. What’s going on?

Whoops! Sometimes digital uploads aren’t clear, and you need to try again. If you’re having trouble, consider these upload tips:

  • Scan your documents in color, making sure the entire document is clear and legible
  • Acceptable file formats include PDF, JPG, JPEG, TIF, BMP, PNG, GIF
  • File size must be 100 MB or less
  • You can upload multiple files per document upload request
  • Ensure each file contains one document type. For example, ensure that File_1 contains Driver’s license only 
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